Following the government’s announcement on the 23rd March that the UK is now in lockdown in an attempt to curb the spread of the coronavirus, COVID-19, we wanted to assure our customers that we are still open for business. We are currently doing everything we can to fulfil both existing and any new orders as quickly and efficiently as possible, while ensuring the wellbeing and safety of our staff by following the government’s guidelines.
The impact on G2 orders
While we are very much open, we do have limited manufacturing capacity at this moment in time, which may have an impact on some delivery timescales. However, our couriers remain fully operational, so in spite of any anticipated delays, you can be certain you will receive your order soon. Likewise, our friendly and accessible team is functioning as normal during usual business hours, so please feel free to contact us with any queries.
In addition to potential delays, the fluctuating exchange rate as a result of the current circumstances does mean pricing may vary from our website prices. Therefore, if you require a quote, please speak to us directly and we’ll provide you with an accurate cost.
The good news
What’s pleasing to hear is that more and more people are beginning to return to work in China, which means the component stock shortages we’ve been experiencing of late should hopefully be coming to an end over the coming months.
In the meantime, we’re working hard to ensure any orders are protected against the impact of the coronavirus so that you’re free to enjoy your G2 PC as soon as you’re able to. If you’d like to better understand how your order might be affected, or are in need of a quote, please get in touch with one of the team.
We’re pleased to officially launch our brand-new G2 Digital Support Portal! Easily accessible through our website navigation, we’ve built the Portal to enable our customers to quickly see your entire order history, as well as giving you a platform to better enjoy our first-class support offering.
Why should I register?
There is so much on our Support Portal for you to explore and benefit from. You’ll see which products you have ordered, their serial numbers, and a real-time update of your order’s status. We’ve also made it possible for you to request an invoice at the click of a button, and even remind you of your product warranty’s expiry date, giving you the option to extend this should you wish.
You can download the relevant drivers and firmware updates for your computer too, making sure your PC is always kept up to date. On top of that, we provide you with a full breakdown of your ordered product’s specifications, from its motherboard to your chosen operating system, including an overview of your I/O ports. Usefully, you can readily gain quick access to all of our company policies, warranty, and delivery and returns information via the Portal, not to mention our FAQs.
We’ve made returns really simple
In the event that a product needs to be returned to us for repairs or remediation, we’ve made it easy to create and track returns within the Portal. To create a return, simply enter the product’s serial number, attach any photos, give a description of the fault and you’re away – all of your personal details are already automatically generated based on your profile. Then, when it comes to viewing your past or current returns, you can see exactly which requests are pending, open, or closed, depending on where they are in the process. Once a return is closed, we’ll give you a detailed response as to our understanding of the fault and explain how we’ve resolved it.
What if I don’t want a full account?
If you’ve only made a small order with us and don’t require a full account, you can still see the details of your order via the Portal. All you need to do is enter your G2 computer’s serial number, and you’ll be granted access to its full specifications and your order information.
Registering only takes two minutes, and then you’re free to enjoy easy and straightforward access to all of your G2 order history.
Earlier this month, we braved the onslaught of “the storm of the century”, Storm Ciara, and defied all odds to travel to the RAI Amsterdam for this year’s Integrated Systems Europe. It was well worth the trip, with mind-blowing audio-visual displays and innovative installations filling every square inch of the exhibition centre. Exhibiting for the second time along with 1,300 others, we had a truly fantastic show and relished in the opportunity it presented to speak face-to-face with our existing customers. We met a whole lot of new faces over the four days too, so are now even more excited about what’s in store for the year ahead.
Wings, water-cooling, and a wall of PoE
Stationed in Hall 15 among the likes of HP, Dell Technologies, and Google Cloud, our stand was completely kitted out with some of our most impressive applications. This included an entire wall dedicated solely to our Intel-based Power over Ethernet (PoE) products; our 1U NUC, Fanless NUC, and Bantam PCs. The units proved incredibly popular and really got our customers talking about the power of PoE. Our 3U PC also succeeded in attracting a lot of attention, its open lid proudly showing off two AMD Radeon Pro graphics cards to the delight of passing AV professionals and gamers alike. Equally as cool, our 2U PC was host to a bespoke water-cooling solution for AMD’s Ryzen Threadripper 3970X live on the stand, featuring reengineered Alphacool parts we’d designed specifically for the application. High above the stand, our highly portable 2U Nano flew on neon wings, demonstrating its suitability for transport in flight cases.
Lots to see at this year’s ISE
In spite of industry leader LG Electronics’ absence as a result of the coronavirus outbreak in China, there were countless new technologies and solutions across the show’s 15 halls to get our teeth into. This included a particularly notable installation from Epson, #EpsonUnboxed, which featured a revolving projection-mapped box that housed a Formula One racing car. Speaking of racing, Christie also caught our attention with their Scalextric track – using RFID tags, the cars were tracked and images projected in their wake. This theme of gaming continued throughout the Audio and Live Events Hall, with Panasonic displaying a panel of gamers competing in real-time on their 4K screen. Possibly the most controversial installation, however, was Vogel’s pole-dancing robot, “Elettre”, which appeared to demonstrate the robust nature of their display mounts, but not without raising a few eyebrows in the process.
Take a tour of the stand
If you missed us at ISE and didn’t get the chance to hear from our MD Chris Hollidge, you’re in luck! We sat down with AV Magazine while at the show to film for AVTV and gave them a unique insight into why our design-led approach to computer engineering sets us apart from other manufacturers and why we believe PoE is a huge game-changer for AV integrators. For a quick tour of our stand and to learn more about our solutions, watch the video here.
Back for Barcelona
We’re looking forward to seeing how the show will transfer as it heads to Barcelona next year. ISE 2021 will take place at Gran Via, part of the Fira de Barcelona complex, from 2nd – 5th February. We hope to see you there!
We’re now only days away from the world’s largest AV systems integration show, Integrated Systems Europe, in the heart of Amsterdam. The show is a home-from-home for some of the biggest and most respected names in the AV and digital media industry, from Samsung to Sony, and we’re elated to be joining them as an exhibitor for the second year running. With a bigger and better stand than last year in tow, we’re taking things up a notch by showcasing some of our most impressive applications and running live demonstrations so you can see for yourself exactly what our products can do.
Intel meets Power over Ethernet
Where last year’s show provided the platform for the debut of our Intel-based Fanless NUC, this year we’re bringing three Intel-powered Dawson Canyon NUC products along with us, all of which allow our customers to harness the many benefits of PoE. Power over Ethernet can be a massive game-changer for AV integrators, not least because it radically simplifies and streamlines computer installation by enabling both power and data to be transmitted through a single cable, but also because it’s more secure, flexible, and affordable than more traditional solutions. We’ll be displaying the true power of PoE on our stand, so make sure you take some time to swing by for a quick coffee and a chat about why these Intel-based products are so great for AV production challenges.
Water-cooling for the win
We know how difficult it can be to make the most of high-end next-generation processors the likes of Intel’s i9-9900K, particularly in a compact rack mount PC. That’s why we’ve engineered a pretty epic water-cooling solution made up of components modified specifically for use in a smaller unit. This awesome application will feature on our stand in the form of our 2U PC, which will be host to AMD’s powerful Ryzen Threadripper 3970X. Because the 3rd gen chip has a sweltering TDP of 280W, the same as its younger cousin, the 64-core 3990X, it requires sufficient cooling in order to ensure the temperature of our host unit is kept to a safe operating range. By visiting us at ISE, you’ll get the chance to see up close exactly how our solution works and better understand why water-cooling is so key to unlocking the full potential of your CPU.
Perfect for portability and plenty of PCIe
An ideal computer for maximising your graphics (GFX) cards, the vertical variant of our 3U PC will be in prime position on the stand. Offering up to 7x full height single PCIe bays, it allows as many as 3x professional GPUs to be fitted for exceptional graphics performance. We’ll also be bringing our horizontal model along, so you can see how we’ve enabled 2x consumer GFX cards to fit without compromising on the height of the unit.
Also making an appearance this year is our popular and incredibly portable 2U Nano. Ultra-short-depth, the rack mount PC is perfect for transport in a flight-case, which is exactly how you’ll find it on our stand. Because it’s so compact, it fits neatly into the flight-case with plenty of room to spare. In fact, it’s even possible to fit two units within the same rack. Featuring dual-width GPU support and an optional redundant power supply, we’re certain this unit will really take off at ISE 2020.
Book a meeting to learn more
Make sure you don’t miss the opportunity to learn everything there is to know about our rack mount computers by booking a 1-2-1 meeting with us at the show. You’ll be given the V.I.P treatment with a personalised tour of the stand based on the products that interest you. We’d love to see you there, so secure your slot before it’s too late!
You’ll find us on Stand S282 in Hall 15 from 11th – 14th February at the RAI Amsterdam.
We’re absolutely blown away by AMD’s new Ryzen Threadripper 3990X monster processor. Officially unveiled at CES 2020 earlier this month, the chip has a phenomenal 64 cores and 128 threads, making it the world’s first 64-core high-end desktop CPU. Based on the titan chipmaker’s Zen Core architecture, the CPU is purpose-built to handle large workloads with ease and at speed, even rivalling the performance of server and data centre equivalents. For that reason, we’ve already started getting our line-up of rack mount PCs ready to contain this awesome beast.
“One processor to render them all”
The Threadripper 3990X has been boldly referred to by AMD in their promotion of it as “the one processor to render them all”, and indeed, it will probably be a while yet until its position as such is challenged by the likes of Intel. With up to 288MB of combined cache, an impressive 88 PCIe 4.0 lanes, and a thermal design power (TDP) of 280W, the processor pushes the boundaries of high-performance computing like never before. It offers simultaneous multi-processing power thanks to its sheer number of threads, lightning-fast rendering, and rapid access to large data sets. Despite its modest base clock of 2.9GHz and boost of 4.3GHz, we’re still expecting great things from the chip.
AMD is giving us loads to look forward to
CES 2020 also provided the platform for AMD’s reveal of their 3rd gen Ryzen 400-series of mobile processors, as well as Radeon 7 – the very first 7nm gaming graphics card – due to launch this February. This is particularly interesting, considering Intel has recently confirmed they’re also working on a next-gen 7nm GPU, but it’s likely we won’t see this in the flesh until 2022.
Unleash the beast!
We can’t wait for the Ryzen Threadripper 3990X to finally be unleashed on the 7th February. We’ve already got plans for some awesome and innovative cooling solutions that will help tame the CPU’s sweltering 280W TDP within our compact rack mount computers.
If you would like to discover more about AMD’s Ryzen Threadripper 3990X chip and find out when this will become available in selected models of our PCs, speak to one of the team.
Windows 7 had a very good run in the ten glorious years following its introduction back in 2009, but following the discontinuation of support by Microsoft last week, we must finally say a fond farewell to the decade-old operating system. This is not least because by ending support for Windows 7, Microsoft will no longer be providing technical assistance, patches, or software updates, meaning any bugs or security vulnerabilities that still exist within the OS will never be fixed. This makes Windows 7 PCs an attractive and easy target for hackers and cybercriminals.
It doesn’t have to end this way
Regardless of the security issues that may be encountered as a result of sticking with Windows 7, there’s been a lot of resistance when it comes to upgrading to Windows 10, which is what Microsoft is encouraging users to do. To some degree, this is understandable – Windows 7 was incredibly popular, and it can be hard to let go of something so familiar to make the leap to something new. With that in mind, we have some great news for steadfast and loyal users of Windows 7 – Extended Security Updates (ESU) are still available for Windows 7 Pro, Enterprise, and Pro for Embedded Systems editions.
What does this mean?
Thanks to the availability of ESU, we have the option of extending the support of our Windows 7 machines for up to an additional three years. This means your G2 PC could still be benefitting from Embedded Support in 2023! And while you can still purchase our products with the Windows Embedded Standard 7 service pack until 2024, you won’t receive any security patches without ESU, so we think it’s a complete no-brainer if you’re a dedicated Windows 7 user.
What’s the catch?
Windows 7 is already living on borrowed time. Its mainstream support officially ended in 2015, so for the past four years it’s been leeching off Microsoft’s extended support. Now having finally reached its end, there are a lot of issues to circumnavigate. To add to the fact that without any support or security updates your PC is no longer protected, you also won’t get the benefit of any new software or features as these will be incompatible with the OS. Likewise, very few manufacturers now offer Windows 7 drivers with their hardware, so you’ll be restricted to what little is available.
Maybe it’s time to move on
Although we’ll still readily offer the option to extend the support of your Windows 7 G2 PC, the argument to consider switching to Windows 10 is compelling. It’s more secure, user-friendly, and agile, and according to Microsoft will likely be the last major release of the OS for a very long time. For that reason, upgrading to Windows 10 alongside an upgrade to your current PC seems like a considerably worthwhile investment.
If you’d like to know more about how you can enjoy Windows 7 Embedded Support, or are interested in upgrading to Windows 10, please contact one of the team.
As we enter 2020, there’s still an overwhelming demand for AMD’s latest Ryzen 9 processor – the 3950X. Officially launched back in November, the chips were snapped up incredibly quickly upon their release, and now trying to track one down is like trying to spot a polar bear in the snow. That in mind, we thought we’d take some time to explain why these processors are proving to be so popular, and why we’re making it a New Year’s Resolution to get our hands on some.
Awesome raw performance
The Ryzen 9 3950X comes ready with a sizeable 16 cores and 32 threads, and in spite of delays to its initial release because of supposedly unsatisfactory clock speeds, has a base clock of 3.5GHz and an impressive boost of 4.7GHz. Where the high-end desktop CPU truly excels though is in its ability to manage multi-core workloads and complete complex productivity tasks, which it does with considerable ease.
How does it compare?
In terms of its multi-core capabilities, the chip does far better than Intel’s recent i9-9900KS, if only due to the fact it has twice the number of cores and threads. The Ryzen 9 3950X’s Thermal Design Power (TDP) is also that much lower, offering 105W as opposed to 127W, a figure that has the potential to be reduced even further thanks to AMD’s introduction of an ‘eco-mode’. Its predecessor, the 3900X, also doesn’t quite measure up on the cores front, with 12 cores and 24 threads to speak of, and while the 3950X’s base clock is 0.3GHz below the 3900X’s, its boost is now 4.7GHz versus 4.6GHz.
More news to come
We’ll have more information on when the Ryzen 9 3950X chips will be available in our PCs over the next month or so, so keep an eye out for any news! In the meantime, if you would like to know more about the AMD CPUs currently supported in our line-up of rack mount and compact PCs, please speak to one of the team.