First-Rate Service, First-Class Delivery
Every machine is configured to the customer’s specification and is typically dispatched in 5 – 7 working days. We carry a wide range of components, which drastically reduces the manufacturing time and means we are well placed to respond quickly to an urgent deadline.
For larger orders, dispatch times may vary however, we will do everything we can to suit your desired timescales without compromise to the final product.
All UK mainland orders are shipped Free of charge by Next-Day Courier service. Requirements for Saturday/Timed deliveries can also be arranged at an additional cost – if you have any queries or would like further information on our delivery policy, please contact us.
Returns
Just like our warranty promise, we adopt a “common sense” approach to product returns. If you have a problem with your machine, you can give us a call (0333 880 4242 Option 2 for Support) No scripts. No call centres. No endless waits to talk to someone who can actually help you.
In most instances, we are able to remotely diagnose any issues you may be experiencing with the product. In the unlikely event that a fix or onsite repair is not possible, we will arrange a courier to collect the product so it can be assessed by our engineers. We aim to have RMAs repaired and returned to the customer within 72hrs.
Out of hours or don’t want to talk it through? Scan the QR code on your computer and log on to our support portal. From here you can quickly and easily create and track returns.
We are also aware that in some situations the specification doesn’t fulfill your intended requirement. Where possible, we can arrange for the unit to be rebuilt or upgraded to a revised specification, and will only charge for the upgrade.
All returns require approval so please contact us to discuss your issue and obtain return merchandise authorisation (RMA). Please do not return products without an RMA number otherwise they will be rejected.
