Our new Support Portal is officially live!
We’re pleased to officially launch our brand-new G2 Digital Support Portal! Easily accessible through our website navigation, we’ve built the Portal to enable our customers to quickly see your entire order history, as well as giving you a platform to better enjoy our first-class support offering.
Why should I register?
There is so much on our Support Portal for you to explore and benefit from. You’ll see which products you have ordered, their serial numbers, and a real-time update of your order’s status. We’ve also made it possible for you to request an invoice at the click of a button, and even remind you of your product warranty’s expiry date, giving you the option to extend this should you wish.
You can download the relevant drivers and firmware updates for your computer too, making sure your PC is always kept up to date. On top of that, we provide you with a full breakdown of your ordered product’s specifications, from its motherboard to your chosen operating system, including an overview of your I/O ports. Usefully, you can readily gain quick access to all of our company policies, warranty, and delivery and returns information via the Portal, not to mention our FAQs.
We’ve made returns really simple
In the event that a product needs to be returned to us for repairs or remediation, we’ve made it easy to create and track returns within the Portal. To create a return, simply enter the product’s serial number, attach any photos, give a description of the fault and you’re away – all of your personal details are already automatically generated based on your profile. Then, when it comes to viewing your past or current returns, you can see exactly which requests are pending, open, or closed, depending on where they are in the process. Once a return is closed, we’ll give you a detailed response as to our understanding of the fault and explain how we’ve resolved it.
What if I don’t want a full account?
If you’ve only made a small order with us and don’t require a full account, you can still see the details of your order via the Portal. All you need to do is enter your G2 computer’s serial number, and you’ll be granted access to its full specifications and your order information.
Registering only takes two minutes, and then you’re free to enjoy easy and straightforward access to all of your G2 order history.
Sign up here: support.g2digital.co.uk