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Privacy Policy

Privacy Policy

Any personal information provided to or gathered by G2 Digital is controlled by G2 Digital Video Limited, a company registered in England & Wales under number 4748063, whose registered office and principal place of business is at Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX (“we”, “us”, “our”).

We are committed to protecting and maintaining your privacy; this Privacy Notice describes how G2 Digital collects, processes and stores personal data, to include via our website: www.g2digital.co.uk, other sites and other online platforms.  All personally-identifiable information provided to or gathered by us, including through our website, will be treated as confidential and we will not abuse this trust by providing all or any part of your information to others unless you have consented to this, where this is in our legitimate interests or to meet a legal obligation, further outlined below.  Your information will never be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law.  Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a simple request that we stop such processing.

  1. Summary Overview

We value your privacy and take the protection of your personal data seriously.
This Privacy Notice explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

In short:

  • We only collect personal data necessary to operate our business, process orders, and communicate with customers.
  • We do not sell personal information.
  • We use trusted third parties (such as payment processors, couriers, and analytics providers) under strict data protection agreements.
  • You can manage your marketing preferences, cookies, or data rights at any time.
  1. Who We Are

This website and any related services are operated by:

G2 Digital Video Limited
Registered in England & Wales No. 04748063
Registered office: Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX
(“we”, “us”, or “our”)

If you have questions about this notice or wish to exercise your rights, contact: sales@g2digital.co.uk

We are the data controller for the purposes of the UK GDPR.

What Information We Collect

We collect and process the following types of personal data:

(a) When you purchase or enquire about products

  • Name, company name, job title
  • Billing and delivery addresses
  • Contact details; business email, work and mobile phone
  • Payment details are processed securely by third-party providers, we do not store card numbers
  • Order history and related correspondence

(b) When you use our website

  • IP address and browser type
  • Device identifiers
  • Cookie and tracking data (see “Cookies and Tracking” below)
  • Pages viewed and actions taken

(c) When you sign up for marketing

  • Name and contact details
  • Marketing preferences
  • Interaction data (email opens, clicks)
  1. How and Why We Use Personal Data

We only use your personal information when we have a lawful basis to do so.
The table below summarises our purposes and legal bases:

Purpose Legal Basis Notes
To process and deliver your orders Contract Includes communicating about your purchase and arranging delivery
To take payment securely Contract Processed via trusted PCI-compliant third parties
To manage your account and provide customer support Contract / Legitimate Interest Necessary for after-sales service
To send order confirmations, invoices and updates Contract Transactional emails only
To send marketing updates or promotions Consent / Legitimate Interest You can opt out anytime
To personalise content, ads and remarketing Consent Only where cookie consent given
To maintain business records and comply with tax, audit, or legal obligations Legal Obligation Typically retained 7 years
To improve our website and product offering Legitimate Interest Based on anonymised analytics

We do not use your data for automated decision-making that has legal or significant effects.

  1. Cookies and Tracking

We use cookies and similar technologies to make our site work and to measure its performance.

Types of cookies we use:

  • Essential cookies – required for site functionality (e.g. Web Chat, cart, checkout)
  • Analytics cookies – to understand how visitors use our site (e.g. Google Analytics)
  • Marketing cookies – to personalise ads and measure effectiveness (e.g. Google Ads, Meta Pixel)

You will be asked to consent via our cookie banner when first visiting our site.
You can change or withdraw consent anytime using your browser or our cookie management tool in the bottom left corner.

  1. Digital Marketing and Remarketing

With your consent, we may use limited information (such as your email or cookie ID) for:

  • Targeted advertising through platforms like Google Ads, LinkedIn, YouTube or Meta
  • Email campaigns for products similar to those you have purchased or enquired about

We use hashed or pseudonymised data wherever possible and never share personally identifiable data directly with advertising platforms.
You can opt out at any time via unsubscribe links or by contacting us at sales@g2digital.co.uk.

  1. Sharing Your Information

We share your data only with:

  • Delivery partners (e.g. couriers) to deliver orders
  • Payment processors or Finance Brokers (e.g. Stripe, PayPal, or similar) to process payments
  • IT and hosting providers for website and email systems
  • Marketing and analytics partners (with consent)
  • Professional advisers (accountants, legal advisers)
  • Government authorities where required by law

All third parties are bound by contracts ensuring they only process data on our instructions and maintain equivalent data protection standards.

We never sell or rent your data to anyone.

  1. International Data Transfers

Where we transfer data outside the UK (for example, to US-based cloud or marketing providers), we ensure adequate safeguards are in place, such as:

  • The UK International Data Transfer Agreement (IDTA), or
  • The UK Addendum to the EU Standard Contractual Clauses (SCCs), or
  • An adequacy decision approved by the UK Government.
  1. How Long We Keep Data

We retain personal data only for as long as necessary, or:

  • Order, invoice, support and payment data: 7 years (for tax and accounting)
  • Marketing data: until you withdraw consent or after 5 years of inactivity

Data is then securely erased or anonymised.

  1. Security

We use appropriate technical and organisational measures to protect data, including:

  • Encrypted connections (HTTPS)
  • Access control and password policies
  • Regular system updates and backups
  • Secure offsite and cloud storage
  • Limited staff access to personal data

Despite best efforts, no online system can be completely secure, and you accept this residual risk when transmitting data to us electronically.

  1. Your Rights

Under the UK GDPR, you have the following rights:

  • Access – request a copy of your personal data
  • Rectification – correct inaccuracies
  • Erasure – request deletion (“right to be forgotten”)
  • Restriction – limit processing in certain cases
  • Portability – receive your data in a structured format
  • Objection – object to certain processing, including direct marketing
  • Withdraw consent – at any time, where consent was relied upon

To exercise these rights, email sales@g2digital.co.uk.
We will respond within one month.

If you are unhappy with our response, you have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website:  www.ico.org.uk

  1. Links to Other Websites

Our site may link to external websites. We are not responsible for their content or privacy practices. You should review the privacy policies of any external sites you visit.

  1. Changes to this Notice

We may update this notice from time to time. The latest version will always appear on our website, with the revision date shown at the top.
Where changes are significant, we may also notify you directly.

  1. Contact Us

If you have any questions, concerns, or requests about this Privacy Notice or our handling of your personal data, please contact:

G2 Digital Video Limited
Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX
sales@g2digital.co.uk

Last updated: 11 November 2025