Standard Warranty - Unparalleled warranty cover as standard
Every one of our Mini PC and Rack PCs comes with a 2-year return to base warranty as standard. It’s hard to find another manufacturer who offers a Parts and Labour warranty like us!
Importantly, this entitles you to immediate business day telephone support from our UK-based team, should you encounter a problem. There are no online forms to fill in, and no hours spent waiting around for first response – just knowledgeable and friendly staff at the end of a phone, ready to help.
Where simple fixes can be identified using remote diagnosis, replacement parts are shipped directly to you without delay. Should remote diagnosis not determine a fault, our ‘common sense’ warranty includes a return to base policy, with a 3-business day turnaround on most diagnosed repairs. It means G2 Digital customers can purchase our products with the utmost confidence that wait times in the event of a problem will be kept to an absolute minimum.
Warranty Upgrade - Extend your warranty up to 5-years
We offer various options to extend your standard warranty, adding up to 3 further years of cover and the choice to enhance with on-site assistance. In the event a remote fix is not possible, or machines are deployed to perform critical tasks, on-site assistance offers the ultimate peace of mind. We offer both Next Business Day and 4-business hour critical response where an engineer will visit your premises to perform a fix. Due to the nature of our on-site warranty offering, these packages are currently restricted to fixed install units only rather than mobile or touring machines.
Support Centre - Super-easy self-help
Accompanying every purchase is access to the G2 Digital Support Centre. Here you’ll find everything you need to know about your machine and helpful resources at your fingertips around the clock. Review your order history, create and view the status of any returns, plus download drivers. It’s the fastest way to get the specifics on your machine, find answers in our FAQs, and connect with us if you need to. Of course, if you can’t find what you’re looking for here, we’re also at the end of the phone if you want to speak to us.
Finance Solutions - Flexible purchasing options
Through competitive finance options we’re able to support customers who require leasing for capital expenditure programs. Effortlessly spread the cost of your purchase over a period that suits you best, so you’re not left compromising on the tech, while always in control of the commitment you make. A simple and straightforward application kicks off the process and we typically give a decision within 48 hours, so there’s no big hold up to your order if you choose to go this route.
Rental Services - Rent when buying doesn’t make sense
We realise not every project will justify the purchase of new equipment – often because of the duration it will be needed. Whether you have a short-term project, or just need to pilot an idea for a customer, we offer rental services for all our products. Simply give us your list of requirements for the machine, tell us how long you need to use it, and we’ll give you a rental fee. We’ll deliver it to wherever you’re going to be using it. Once you are finished just send it back. No fuss and no big overheads – just a simple way to access short-term tech.
Why Choose G2 Digital
Responsive Support
Always here when you need us, our friendly, accessible team offers fast in-house technical support and expert product advice.
Quality Certified
Independently certified by the British Assessment Bureau, quality is a fundamental principal our products and our company are built on.
Impressive Lead Times
Manufacturing in the UK means lead times for delivery can be just a few days. We also adopt a pragmatic approach to returns striving to complete returns within 72 hours.