Privacy Policy

Last updated: 27 October 2026 

Any personal information provided to or gathered by G2 Digital is controlled by G2 Digital Video Limited, a company registered in England & Wales under number 04748063, whose registered office and principal place of business is at Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX (“we”, “us”, “our”). 

We are committed to protecting and maintaining your privacy; this Privacy Notice describes how G2 Digital collects, processes and stores personal data, to include via our website: www.g2digital.co.uk, other sites and other online platforms. All personally-identifiable information provided to or gathered by us, including through our website, will be treated as confidential and we will not abuse this trust by providing all or any part of your information to others unless you have consented to this, where this is in our legitimate interests or to meet a legal obligation, further outlined below. Your information will never be sold, licensed, loaned or otherwise distributed to any other organisation unless we are required to do so by applicable law. Subject to any overriding obligation to which we are subject, you have the right to object to the processing of your personal information, by a simple request that we stop such processing. 

1. Summary Overview

We value your privacy and take the protection of your personal data seriously. 

This Privacy Notice explains what personal information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. 

In short: 

• We only collect personal data necessary to operate our business, process orders, and communicate with customers. 

• We do not sell personal information. 

• We use trusted third parties (such as payment processors, couriers, analytics and advertising providers) under data protection agreements. 

• You can manage your marketing preferences, cookies, or data rights at any time. 

2. Who We Are

This website and any related services are operated by: 

G2 Digital Video Limited 

Registered in England & Wales No. 04748063 

Registered office: Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX 

(“we”, “us”, or “our”) 

If you have questions about this notice or wish to exercise your rights, contact: sales@g2digital.co.uk 

We are the data controller for the purposes of the UK GDPR. 

3. What Information We Collect

We collect and process the following types of personal data: 

(a) When you purchase or enquire about products 

• Name, company name, job title 

• Billing and delivery addresses 

• Contact details; business email, work and mobile phone 

• Payment details are processed securely by third-party providers, we do not store card numbers 

• Order history and related correspondence 

(b) When you use our website 

• IP address and browser type 

• Device identifiers 

• Cookie and tracking data (see “Cookies and Tracking” below) 

• Pages viewed and actions taken 

• Recordings of how you move around our pages (form fields are masked) 

• The name of the company you work for, identified from your IP address 

(c) When you sign up for marketing 

• Name and contact details 

• Marketing preferences 

• Interaction data (email opens, clicks) 

4. How and Why We Use Personal Data

We only use your personal information when we have a lawful basis to do so. 

The table below summarises our purposes and legal bases: 

Purpose	Legal Basis	Notes
To process and deliver your orders	Contract	Includes communicating about your purchase and arranging delivery
To take payment securely	Contract	Processed via trusted PCI-compliant third parties
To manage your account and provide customer support	Contract / Legitimate Interest	Necessary for after-sales service
To send order confirmations, invoices and updates	Contract	Transactional emails only
To send marketing updates or promotions	Consent / Legitimate Interest	You can opt out anytime
To personalise content, ads and remarketing	Consent	Only where cookie consent given
To measure how well our adverts work	Consent	Only where marketing cookie consent is given. Covers Google Ads, Microsoft Advertising, LinkedIn and Reddit. Email and phone number from forms are hashed before being sent to Google
To understand how visitors use our website, including recording sessions	Consent	Uses Google Analytics and Browsee, only where analytics cookie consent is given. Form fields are masked so typed details are not recorded
To identify the businesses visiting our website	Legitimate Interest	Uses Lead Forensics, which matches IP addresses to company names and reads details your browser shares, such as screen size, language and time zone. The Lead Forensics script only loads once marketing cookies are accepted. Used to understand interest in our products and for sales follow-up. You can object to this at any time
To protect our forms from spam	Legitimate Interest	Form content and IP addresses are checked by CleanTalk
To maintain business records and comply with tax, audit, or legal obligations	Legal Obligation	Typically retained 7 years
To improve our website and product offering	Legitimate Interest	Based on aggregated website statistics and customer feedback

We do not use your data for automated decision-making that has legal or significant effects. 

5. Cookies and Tracking

We use cookies and similar technologies to make our site work and to measure its performance. 

Types of cookies we use: 

• Essential cookies – required for site functionality (e.g. cart, checkout and form spam protection by CleanTalk) 

• Functionality cookies – to provide features you choose to use (e.g. live chat by Social Intents and our newsletter sign-up pop-up).  

• Analytics cookies – to understand how visitors use our site (e.g. Google Analytics, and session recording by Browsee, with form fields masked) 

• Marketing cookies – to personalise ads, measure effectiveness and identify visiting businesses (e.g. Google Ads, Microsoft Advertising, LinkedIn, Reddit and Lead Forensics). This includes Google Ads enhanced conversions, explained in Section 6 

You will be asked to consent via our cookie banner when first visiting our site. 

You can change or withdraw consent anytime using your browser or the cookie icon at the bottom of our website. 

6. Digital Marketing and Remarketing

With your consent, we may use limited information (such as your email or cookie ID) for: 

• Targeted advertising through platforms like Google Ads (including YouTube), Microsoft Advertising (Bing), LinkedIn and Reddit 

• Measuring which of our adverts lead to enquiries on our website 

• Email campaigns for products similar to those you have purchased or enquired about. We send these using Mailchimp, which tells us when emails are opened and links are clicked. You can sign up through the newsletter pop-up on our website. 

We use hashed or pseudonymised data wherever possible. When we share your email address or phone number with advertising platforms, it is hashed first so the platform never receives it in readable form. 

When you submit a form on our website and have accepted marketing cookies, we use Google Ads enhanced conversions. Your email address and phone number are converted into a secure code (a process called hashing) in your browser before being sent to Google. Google uses this to match your enquiry to any of our adverts you clicked, which helps us see which ads are working. If you decline marketing cookies, this does not happen. You can withdraw consent at any time using the cookie icon at the bottom of our website. 

You can opt out at any time via unsubscribe links or by contacting us at sales@g2digital.co.uk. 

7. Sharing Your Information

We share your data only with: 

• Delivery partners (e.g. couriers) to deliver orders 

• Payment processors or Finance Brokers (e.g. Stripe, PayPal, or similar) to process payments 

• IT and hosting providers for website and email systems, including Mailchimp (email newsletters), Social Intents (live chat) and CleanTalk (form spam protection) 

• Marketing and analytics partners (with consent): Google, Microsoft Advertising, LinkedIn, Reddit, Browsee and Lead Forensics 

• Professional advisers (accountants, legal advisers) 

• Government authorities where required by law 

Our service providers are bound by contracts ensuring they only process data on our instructions. Some partners, including Google, Microsoft, LinkedIn and Reddit, also use this data for their own purposes under their own privacy policies. 

We never sell or rent your data to anyone. 

8. International Data Transfers

Where we transfer data outside the UK (for example, to US-based cloud or marketing providers), we ensure adequate safeguards are in place, such as: 

• The UK International Data Transfer Agreement (IDTA), or 

• The UK Addendum to the EU Standard Contractual Clauses (SCCs), or 

• An adequacy decision approved by the UK Government. 

9. How Long We Keep Data

We retain personal data only for as long as necessary, or: 

• Order, invoice, support and payment data: 7 years (for tax and accounting) 

• Marketing data: until you withdraw consent or after 5 years of inactivity 

Data is then securely erased or anonymised. 

10. Security

We use appropriate technical and organisational measures to protect data, including: 

• Encrypted connections (HTTPS) 

• Access control and password policies 

• Regular system updates and backups 

• Secure offsite and cloud storage 

• Limited staff access to personal data 

Despite best efforts, no online system can be completely secure, and you accept this residual risk when transmitting data to us electronically. 

11. Your Rights

Under the UK GDPR, you have the following rights: 

• Access – request a copy of your personal data 

• Rectification – correct inaccuracies 

• Erasure – request deletion (“right to be forgotten”) 

• Restriction – limit processing in certain cases 

• Portability – receive your data in a structured format 

• Objection – object to certain processing, including direct marketing and processing based on our legitimate interests, such as identifying the businesses that visit our website. We will stop unless we have a strong reason to continue that outweighs your interests 

• Withdraw consent – at any time, where consent was relied upon, including through the cookie icon at the bottom of our website 

To exercise these rights, email sales@g2digital.co.uk. 

We will respond within one month. 

If you are unhappy with how we have handled your personal data, please contact us first so we can put it right. If you are still unhappy with our response, you have the right to complain to: 

Information Commissioner’s Office (ICO) 

Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF 

Tel: 0303 123 1113 

Website: www.ico.org.uk 

12. Links to Other Websites

Our site may link to external websites. We are not responsible for their content or privacy practices. You should review the privacy policies of any external sites you visit. 

13. Changes to this Notice

We may update this notice from time to time. The latest version will always appear on our website, with the revision date shown at the top. 

Where changes are significant, we may also notify you directly. 

14. Contact Us

If you have any questions, concerns, or requests about this Privacy Notice or our handling of your personal data, please contact: 

G2 Digital Video Limited 

Blacknest House, Blacknest Industrial Estate, Alton, GU34 4PX 

sales@g2digital.co.uk